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Refund & Return Policy

Return & Refund Policy at Lotusbedding.vn:

Lotusbedding.vn guarantees that all purchased products are genuine, brand new and not defective. The products you received must not be damaged, work well and match with product’s description on our website. Kindly refer below table for Return frame of each category. Please note that the return policy may change.

The returned item will be sent back to Lotus Bedding for quality control. Lotus Bedding will refund the paid price of the returned items if it meets Lotus Bedding Return terms and condition.

If Lotus Bedding is faulty (product is damaged or defective), Lotus Bedding will cover all shipping fees for returns regardless the refund method (credit, card or bank transfer);

If you have prepaid your order via Credit/Debit/ATM Card payment methods, you will receive your refund within 15 to 30 working days for local Debit Card and up to 60 days for Credit Card, depending on the refund method and the issuing bank.

Terms and conditions applied:

Valid return product must meet all these requirements:

– Products must be returned together with the return form, Lotus Bedding invoice, and receipt.

– Products must have no sign of use or repair, full box, full accessories, client manual, stamps and/ or warranty cards and gifts (if any).

– Return windows are not more than 7 days (return due to convenience reasons) and 30 days (return due to defect reasons) count from delivery day. The countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.

– Return reason need to be substantial and meet terms & conditions

– Lotus Bedding can refuse to support if the actual receiver is not the same as receiver information provided in the order

– Products are not under a specific return and refunds policy of some brands/ vendors/ specific classes.

– if the returned product does not fulfil all return requirement, we will reship it to customer.

– Please follow return instruction from Lotus Bedding, do not follow other instruction from delivery man.

Additional Information:

Late return:

We can accept a returnable item for up to 7 days from the date you initially got it. Sadly, things got after this period can’t be accepted, and your item will be shipped back to you. In the event that we get the same late return item a second time, we will keep your item and won’t have the capacity to issue credit or discount.

Wrong, damaged or defective items:

Our Members are at the heart of what we do, and we trust the product you get is precisely what you needed. In the event that you believe that an item was dispatched in blunder from Lotus Bedding, or if that it arrives imperfect or harmed in travel, we need to offer assistance within 24 hours from delivery day. Please don’t hesitate to contact us +66 (0) 24205013 or info@lotusbedding.com so we can make sure you are well-taken care off.

Sale Product:

We let you know when a thing is on Sale by taking note of it in item’s bulleted description. Sale product can’t be returned.